User Testing in Action

Interaction Design as a discipline is heavily skewed towards evaluating the usability of a system or process or concept [first major goal] and secondly, user experience [satisfaction, the positive emotional response in short delight experienced when interacting with a system]. During one of the sessions, we were all given an opportunity to participate in user testing, I was amazed at the interaction lab facilities available to us students and thoroughly enjoyed the entire process including being an observer as well as testing out a website. This process helped me particularly in appreciating the importance of recruiting the right type of participants [based on the goal and screening criteria], decisions on how many people do we want to observe, significance of a consent form, participants information sheet, task list and more importantly how to be a good moderator by encouraging participants to talk more and probing and keeping the discussions organic. My user testing experience as a participant is shown below: