Category: HCI

User Journeys are a buzz these days and why not, they help contextualise data about our target and current customers or buyers of our products or services. User Journeys are a technique of data visualisation using a combination of storyboard sketches or images, a definite sequence, a start and an…

Primary research and observational research findings to achieve the goal of encouraging more people at this particular customer service center highlighted several opportunities, I have listed the key findings below: Dominant pathways [most used routes within the center] went straight to the security personnel placed near the entrance doors. I…

Once the task and requirements are established, data is analysed and assuming we created personas after analysing the primary research data, the next logical stage in Interaction Design is creating a mould or designing and developing a high level concept map or concept design to better understand and communicate how…